COVID-19: We are applying new strict health measures. Consult here the conditions for canceling stays during confinement

IMPORTANT INFORMATION: LOCKDOWNS

Updated: 7 December 2021

The safety and wellbeing of our guests is a top priority for Adagio and because changes are ongoing and unforeseeable due to COVID-19, we have implemented new cancellation/modification policies to provide our guests who suffer from lockdown with increased flexibility.

Europe & Marocco

Booked a flexible rate directly?

Guests who booked fully refundable rates may cancel or modify their reservations without penalties on adagio-city.com or all.accor.com (provided that the exact rate policy of your original booking will apply to your revised booking) via their accounts.   

Booked a non-flexible rate directly and need to cancel a stay to come?

FOR APARTHOTELS IN EUROPE & MOROCCO

Guests who planned to stay in one of our hotels that may suffer from lockdown or flight government restrictions prior to and inclusive of 31st January 2022 may modify their reservation for a later date without any modification fees, subject to availability and applicable rates and conditions):

  • For semi-flexible rates: guests can cancel free of charge up to D-3 before arrival.  Between D-2 and D-0, they may postpone their stays up to 12 months. 
  • For non-flexible rates: guests can request to postpone their stay up to 12 months of the original arrival date.
  • In case of no show, our regular sales conditions apply.

In case of lockdown only, for guests on spot willing to cancel their remaining nights:

  • For flexible rates and semi-flexible rates: consumed nights will be billed but non consumed nights may be refunded
  • For non-flex rates: a credit voucher for the amount of the non consumed nights should be issued for a use at a future date within 12 months of the early departure date.

 

For students who had booked the Extended Stay offer, we accept a cancellation of the contract in case of a lockdown, non-consumed nights in the current month may be refunded.