Help & Support

Need some advice?

Do you have a question? Is something not clear? Save time here by finding the answer in just a few clicks.

My request concerns

a booking
information
a past stay

I would like to

book on the website
book by telephone
check or consult a booking
make a professional booking
make a student booking
cancel or modify a booking
arrive outside reception hours
Here is the answer to your question:
  • Can you see the search engine at the top of the page? Enter your destination and follow the instructions. You will quickly find our available selection of serviced apartments for your destination and the dates you have stated.
    The booking engine allows booking of up to 7 apartments at once for a stay of up to 120 nights.
     
  • Check the following page to book with your company codes. Use the form of that page to contact Adagio to request for special sales conditions. These are might be available for corporate or group travel of either more than 7 apartments at once, or a volume of 50 nights or more over the year.
Here is the answer to your question:

Pick up your own country from the list, and dial : 

ASPAC

  • Australia: 1300 656 565
  • China: 4 008 182 688 
  • Fiji: 008 002 158
  • Hong Kong: 800 938 768 
  • India: 000 800 050 19 15
  • Indonesia: +62 21 50 85 19 99
  • Japan: 034 578 4077
  • Malaysia: +1 800 80 25 78
  • New Zealand: 0800 444 422
  • Saudi Arabia: 800 811 0450
  • Singapore: 800 616 1367
  • South Korea: 00798 8521 2018
  • Taiwan: 0809 09 80 28
  • Thailand: +66 (0)2 088 83 01
  • UAE: 800 035 702 749
  • Vietnam: +84 24 4458 3330

AFRICA

  • Egypt: 0800 000 9601
  • All countries (French): +33 9 69 39 80 80
  • All countries (English): +44 207 660 8830

AMERICA

  • Argentina: 00 800 2222 2267
  • Brazil: 0800 703 7000
  • Canada: 844 382 2267
  • Chili: 800 570 234
  • Colombia: 005 800 2222 2267
  • Mexico: 01800 1110098
  • Peru: 0800 006 34
  • US: 844 382 2267 
  • Uruguay: 000 405 5139

EUROPE

  • Austria: +43 (0)1360 27 72000
  • Belgium (French): +32 (0)2 643 5002
  • Belgium (Nederlands): +32 (0)2 643 5000 
  • Denmark: +45 (0)804 000 53
  • France: 0825 88 00 00 (0,18€/minute)
  • Germany: +49 (0)69 95 30 75 95
  • Hungary: +36 1999 7217
  • Italy: +39 02 3859 1052
  • Netherland: +31 (0)20 65 45 730
  • Poland: 0801 606 606
  • Portugal: +351 (0)21 318 00 49
  • Russia: +7 495 7059486
  • Spain: +34 (0)902 10 04 63
  • Sweden: +46 (0)20 120 3214
  • Switzerland: +41 (0)2 25 67 53 10
  • Turkey: +90 (0)212 375 5215
  • UK: 0800 026 38 08

OTHERS

  • Other Countries: +61 3 8593 9198
Here is the answer to your question:
  • You will automatically receive a confirmation email after you have booked.
  • To consult a booking now, click here.
  • Or if you have hotel specific questions, find the aparthotel's specifics on the hotel page:
Here is the answer to your question:

You will find all the information for professionals here

Here is the answer to your question:

You will find all the information about our student deals here

Here is the answer to your question:

COVID 19: Information

  • If you have booked a semi-flexible or non-flexible rate, you must contact the aparthotel directly. You can find the contact details of your aparthotel via this menu:
  • If you have booked a flexible rate you can manage your reservation directly from your customer account on the Adagio-city.com (or all.accor.com) website by clicking on My reservations, in the My account section.
  • If you have done your booking with a (online) travel agency, please contact the agency directly for any modification or even cancellation of your booking, as fees may be involved.

 

  • If you wish to cancel or modify your reservation, please refer to the specific sales conditions of your rate (visible on your reservation). Cancellation times and penalties vary depending on the fare and length of stay.
  • You can also contact us via phone selecting the Book by Phone menu of this help page
Here is the answer to your question:
  • Please state which serviced apartments in order to be redirected to the appropriate index file, where you will find all the details about the establishment. If you require further help, please contact the reception directly by email or telephone (you will find these details on the same page)

I would like information about…

a serviced apartment
the loyalty programme
breakfast
Here is the answer to your question:
  • Please state which serviced apartments in order to be redirected to the appropriate index file, where you will find all the details about the establishment. If you require further help, please contact the reception directly by email or telephone (you will find these details on the same page).
Here is the answer to your question:

Information about our loyalty programme can be found here

Here is the answer to your question:
  • Thanks to our fully-equipped kitchens, you can enjoy breakfast every day in your apartment.
  • Or we also provide a breakfast buffet in each of our blocks of serviced apartments (except in Adagio Paris Montmartre, where this service is only available in the apartment).
  • The breakfast price and times vary with each establishment. For information on these, please enter which serviced apartments below in order to be redirected to the appropriate index file.
     
Here is the answer to your question:
  • Thanks to our fully-equipped kitchens, you can enjoy breakfast every day in your apartment.
  • Or we also provide a breakfast buffet in each of our blocks of serviced apartments (except in Adagio Paris Montmartre, where this service is only available in the apartment).
  • The breakfast price and times vary with each establishment. For information on these, please enter which serviced apartments below in order to be redirected to the aparthotel page.