IMPORTANT INFORMATION: CORONAVIRUS

Updated: June, 22th 2020

The safety and wellbeing of our guests is a top priority for Adagio and because changes are ongoing and unforeseeable due to COVID-19, we have implemented new cancellation/modification policies to provide our guests with increased flexibility.  

For any reservation/stay in a French property between now and 30 September 2020, it will be possible to postpone your booking in Adagio Europe network within 18 months from the date of the beginning of the stay. based on the amount of the reservation. For stays from Octobre, 1st onwards, the booking conditions apply.

For bookings in an propertuy in Italy for a stay until 30 September 2020, travellers will be able to postpone their booking within one year. For stays from 1 October onwards, the original booking conditions apply. 

For bookings in Austria, Belgium, Germany, the Netherlands, Switzerland, Casablanca or the United Kingdom for a stay before 30 September 2020, postponement is possible free of charge within 18 months from the start date of the stay. Reservations for a stay in a period of confinement and travel restrictions in a closed property may be cancelled free of charge. The conditions of the initial reservation apply for stays from October 1, 2020.

Bookings made in Europe may be postponed in the Europe Adagio network.

Guests who have planned to stay in one of our aparthotels in Russia before 30 June or Brazil before 30 September 2020 can change their booking for a futre date without any fee (subject to availability and applicable rates and conditions) by contacting the aparthotel directly. 

Guests who had planned a stay in the Middle East between 17 March 2020 and 30 September 2020 can change the date of their stay or cancel their booking and receive a voucher for the amount of the original booking, to be used in the same hotel within 18 months. If the hotel was closed at the date of stay, they can cancel their booking and receive a refund without penalty by contacting the hotel directly.

1. For guests who have booked directly with Accor via adagio-city.com, all.accor.com, the ALL app, global contact center or directly with one of our hotels AND

a. Reserved a flexible rate, can modify their reservations by:

i. Visiting all.accor.com or adagio-city.com and click "My account" >“My bookings”

ii. Contact the aparthotel directly

b. Reserved a non-flexible rate can modify their reservation by:

i. Contact the aparthotel directly

2. For guests who booked through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance.

We recommend that all travelers review guidance from the World Health Organization and follow any travel advice issued by their home countries

 

EUROPE

  • Austria: +43 (0) 1360 27 72000
  • Belgium (French): +32 (0)2 643 5002
  • Belgium (Nederlands): +32 (0)2 643 5000
  • France: +33 (0) 825 012 011 (0,15 € TTC/ min)
  • Germany: +49 (0)69 95 30 75 95
  • Italy: +39 199 129 999
  • Netherland: +31 (0)20 65 45 730
  • Poland: 0801 606 606
  • Portugal: +351 (0)21 318 00 49
  • Russia: +7 (0)495 7059486
  • Spain: +34 (0)902 10 04 63
  • Switzerland: (+33) 146 624 440
  • Turkey: +90 (0)212 375 5215
  • UK: 800 026 38 08

 

ASPAC

 

  • Australia: 1300 656 565
  • China: 4 008 182 688
  • Hong Kong: 800 938 768
  • Indonesia: +62 (0)21 25 53 34 00
  • Japan: 034 455 6404
  • New Zealand: 0800 444 422
  • Singapore: 800 616 1367
  • South Korea: 00798 8521 2018
  • Taiwan: 0809 09 80 28
  • Thailand: +66 (0)2 659 28 77
  • UAE: 800 035 702 749

 

AMERICA

 

  • Argentina: 00 800 2222 2267
  • Brazil: 0800 703 7000
  • Canada: 844 382 2267
  • US: 844 382 2267

 

     

    OTHERS

     

    • Other Countries: (+61) 1300 890 866