IMPORTANT INFORMATION: CORONAVIRUS

 

Considering the recent news on coronavirus (COVID-19), we are concerned about your health and safety are our priorities. 

 

Guests who booked in a French property for a travel through 30 June 2020 may modify their booking for future travel through 31 December 2021.

Guests who booked in a property in Europe or Casablanca (except in France & Russia) for a travel throuh 1st May 2020 may cancel or modify their booking for future travel through 30 June 2021.

Guests who booked in a property in Europe or Casablanca (except in France & Russia) for a travel from 2nd May to 30 June 2020 may modify their booking for future travel through 30 June 2021.

Guests who booked a non-flexible rate with Accor or Adagio for travel in Brasil or Russia prior to May 31st,2020 may modify their reservation for future travel through May 31st, 2021 without any modification fees by contacting the hotel directly. 

Guests scheduled to arrive prior to April 30, 2020 in a hotel in Middle East may cancel (or modify) their reservation for a future date to May 31st, 2021 without any modification fees (subject to availability and applicable rates and conditions) or cancel their reservation and be refunded without penalty by contacting the hotel directly. 

Considering the health situation, most of our aparthotels will only take bookings from May 1st 2020. 

For bookings and stays from 1st July, standard terms apply.

1. For guests who have booked directly with Accor via adagio-city.com, all.accor.com, the ALL app, global contact center or directly with one of our hotels AND

a. Reserved a flexible rate, can modify their reservations by:

i. Visiting all.accor.com or adagio-city.com and click "My account" >“My bookings”

ii. Contact the aparthotel directly

b. Reserved a non-flexible rate can modify their reservation by:

i. Contact the aparthotel directly

2. For guests who booked through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance.

We recommend that all travelers review guidance from the World Health Organization and follow any travel advice issued by their home countries

 

EUROPE

  • Austria: +43 (0) 1360 27 72000
  • Belgium (French): +32 (0)2 643 5002
  • Belgium (Nederlands): +32 (0)2 643 5000
  • France: +33 (0) 825 012 011 (0,15 € TTC/ min)
  • Germany: +49 (0)69 95 30 75 95
  • Italy: +39 199 129 999
  • Netherland: +31 (0)20 65 45 730
  • Poland: 0801 606 606
  • Portugal: +351 (0)21 318 00 49
  • Russia: +7 (0)495 7059486
  • Spain: +34 (0)902 10 04 63
  • Switzerland: (+33) 146 624 440
  • Turkey: +90 (0)212 375 5215
  • UK: 800 026 38 08

 

ASPAC

 

  • Australia: 1300 656 565
  • China: 4 008 182 688
  • Hong Kong: 800 938 768
  • Indonesia: +62 (0)21 25 53 34 00
  • Japan: 034 455 6404
  • New Zealand: 0800 444 422
  • Singapore: 800 616 1367
  • South Korea: 00798 8521 2018
  • Taiwan: 0809 09 80 28
  • Thailand: +66 (0)2 659 28 77
  • UAE: 800 035 702 749

 

AMERICA

 

  • Argentina: 00 800 2222 2267
  • Brazil: 0800 703 7000
  • Canada: 844 382 2267
  • US: 844 382 2267

 

     

    OTHERS

     

    • Other Countries: (+61) 1300 890 866