General terms and conditions of sale

ADAGIO SAS operates, directly or indirectly, holiday residences (hereinafter Aparthotels) in France and abroad under the brands Adagio Original, Adagio Access and Adagio Premium by offering Apartment rentals (hereinafter Apartment(s)).

These general terms and conditions of sale (hereinafter GTCS) apply to all bookings made of an Aparthotel member of the ADAGIO network (hereinafter referred to as “ADAGIO”). Any booking of a stay, regardless of the sales channel used, implies acceptance of these GTCS.

Section 1. Booking

1.1 An Apartment booking is only valid after confirmed written approval b ADAGIO sent by e-mail to the Customer summarising the conditions of the stay booked.

1.2 A multiple booking is a booking of eight (8) Apartments or more, in the same Aparthotel and made by the same legal entity or natural person, resulting in a single invoice. In the event of multiple bookings, a special group contract shall be concluded, which will prevail over the provisions of the GTCS if there is any conflicting information.

1.3 The Customer declares that the booking is made for their personal needs :

The Customer's booking shall be strictly for personal purposes and cannot be transferred to a third party, whether free of charge or in return for payment.
The choice of the services booked is their sole responsibility.
The Customer is prohibited from engaging in any business, craft or professional activity in the Apartments.

1.4 In order to guarantee the reservation, ADAGIO may require the Customer to pay a deposit or provide a valid bank card number in the Customer's name along with the associated security code (CVV).

Section 2. Rates

2.1 Accommodation service: The accommodation service rates are per Apartment per night, and include utilities (water, electricity, heating).

Rates vary depending on the booking date, the start date of the stay, the length of the stay, the type of Apartment (studio, 2 rooms, etc.), the number of guests occupying the Apartment (within the limit of the maximum capacity authorised per Apartment) and the rate type (Flexible, Non-flexible).

ADAGIO offers 2 types of rates:

Flexible rates: These rates require a deposit at the time of booking (see Section 3 below) with full payment or payment of the balance on arrival at the Aparthotel (see Section 4 below), and allows full cancellation free of charge subject to conditions (see Section 5 below).
Non-flexible rates: These rates require full payment in advance at the time of booking (see Section 4 below) and do not allow cancellation (see Section 6 below).

ADAGIO reserves the right not to offer Apartments and/or Aparthotels for sale at flexible rates on certain dates in the case of events that could attract crowds (such as, and without this list being exhaustive: Holidays, festivals, exhibitions, trade fairs, congresses, competitions, etc.), their reputation and geographical reach, as well as the dates preceding and following such events.

ADAGIO applies decreasing rates based on the length of stay: For stays of 3 nights or more, the price of the accommodation service is reduced from the first room night in all Aparthotels and across all periods (except for special conditions that are specified at the time of booking).

For stays of 3 to 7 nights, breakfast is free for children up to the day before their 16th birthday, provided that at least one breakfast is purchased per Apartment and the number of guests does not exceed the Apartment's maximum occupancy.

All bookings, regardless of their origin, are payable in the local currency of the Aparthotel.

In the event of a discrepancy between the number of guests indicated in the booking and the number of guests on the day of arrival, a fixed-rate supplement of €15 per additional guest per night shall be applied on arrival, the accommodation of the extra guest(s) being conditional based on the capacity of the booked Apartment(s).

Additional products and services are not included in the price of the accommodation service.

2.2 Cleaning: Prices for stays of 8 nights or more include a weekly housekeeping service that covers cleaning of the Apartment (except the kitchen and dishes), a change of bed linen and towels and end-of-stay cleaning.

Prices for stays shorter than eight nights do not include a housekeeping service. This service can be requested directly at the reception of the Aparthotel and will be charged as an additional cost.

2.3 Breakfast service: Some rates include a breakfast service. In this case, breakfast is included for the entire duration of the stay and for all the guests included in the booking.

For all other rates, breakfast is not included and must be paid for on site.

Breakfast is offered for children up to the day before their 16th birthday staying in the parents’ apartment, subject to at least one paying adult breakfast per apartment and within the maximum occupancy of the reserved apartment.

2.4 Additional services: Additional services (parking, on-site shop, late check-in etc.) will be invoiced as extra charges unless expressly included in an offer.

2.5 Promotional offers: Promotional offers are subject to the special conditions communicated with the offer. Promotional offers may not be combined.

2.6 Rate changes: ADAGIO reserves the right to adjust rates in the event of legislative and/or regulative changes likely to cause a fluctuation in prices (particularly the modification or levy of taxes). Any modification or levy of legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the price indicated on the invoice date.

2.7 Tourist tax is not included in the rates. The tax amount shall be determined per guest per day and shall vary according to local regulations and current residence classifications. Depending on the case, it must be paid either on site or at the time of booking, according to the amount in effect at the time of invoicing.

2.8 “Starting from” prices: The prices indicated in any communication material and on the website in connection with the reference “Starting from” are indicative of offers made for specific lengths of stay, time periods and cities.

2.9 Baby policy: Accommodation is free for all children under three (3) years old, provided that this has been indicated at the time of booking. Baby kits (chair and bed) are available to customers upon booking at reception and subject to availability.

Section 3. Guarantees

3.1 Accommodation service: All bookings must be approved using a valid credit card number for the duration of the stay.

3.1.1 For bookings with Flexible rates, a guarantee will be required depending on the length of stay:

For any stay between 1 and 2 nights: a bank pre-authorisation taken from the credit card at the time of booking corresponding to the price of the first night;
For any stay between 3 and 7 nights: a bank pre-authorisation taken from the credit card at the time of booking corresponding to the price of the first two nights;
For any stay of 8 nights or more : a deposit that is 4 times the amount for the first night;
For any stay of 28 nights or more: a deposit that is 5 times the amount for the first night.

3.2 The guarantee may be used by ADAGIO in the event of non-payment by the occupant of the amount due to ADAGIO for the accommodation service and/or additional services used on site (breakfast, telephone, parking, etc.).

3.3 For stays of more than 28 nights on French territory, a seasonal rental contract shall be concluded between the Aparthotel and the occupant. The occupant must provide the following documentation:

- the last 3 payslips and/or the last tax notice,

- up-to-date proof of address,

- a bank identity statement,

- a copy of the valid identity document, and

- a bank guarantee provided by a credit card number in the name of the booking party, valid until the end of the stay.

Neither the booking nor an extension thereof shall be confirmed unless all of the documentation is available at the time of signing the accommodation contract.

Under no circumstances can the Customer make the rented premises their primary residence for any reason. The Customer agrees to have an effective primary residence throughout the rental period.

A joint inventory shall be drawn up between ADAGIO and the Customer on arrival and departure from the Apartment.

Section 4. Booking payment

4.1 Payment terms:

4.1.1 For bookings with Flexible rates, payment shall vary depending on the length of stay and the brand concerned:

For any stay between 1 and 14 nights: : the entire stay must be paid upon arrival, with the deposit deducted.
For any stay between 15 and 27 nights: Payment for the first 15 nights, minus the deposit, shall be paid on arrival. The balance must be paid before the end of the first fortnight.
For any stay of 28 nights or more: Payment for the first 15 nights, minus the deposit, shall be paid on arrival. Each fortnight must be paid in advance during the stay.

4.2 Payment methods: Please see below for a list of available payment methods.

For payments via the ADAGIO website: Payment is accepted by credit card (Mastercard, Visa, AMEX) for all Aparthotels and PayPal (UK), Diners Club and Accor Business Account for certain Aparthotels.
For payments via the ALL website: Payment is accepted by credit card (Mastercard, Visa, AMEX) for all Aparthotels and PayPal (UK), Diners Club, Accor Business Account, MisterCash, iDeal, SOFORT Banking, JCB, Alipay, UnionPay card, bank transfer and WeChat Pay for certain Aparthotels.
For payments via an external partner website: Please refer to the available payment methods on the partner website.
For payments at an Aparthotel: Payment is accepted by cash (in compliance with the regulations in effect on the date of payment), credit card (Mastercard, Visa, AMEX) or bank transfer.

Payments by bank check are not accepted by Aparthotels Adagio Original, Adagio Access and Adagio Premium.

Payments by holiday vouchers are not accepted by Aparthotels outside of French territory.

4.3 Late payment: In the event of non-compliance with the above-mentioned payment terms, late payment interest may be applied by ADAGIO. This late payment interest shall be due the day after the invoice due date at a rate that is three times the legal interest rate in effect on the invoice due date, applied to the total outstanding amount on said invoice, including VAT.

4.4 Payments made on ALL sites are certified PCI-DSS.

Section 5. Cancellation/modification of a booking

5.1 Cancellation/modification of the reservation at the Flexible rate

5.1.1 For bookings with Flexible rates, the time limit for free booking cancellation shall depend on the total duration of the stay initially booked. Cancellation is free of charge: (The times indicated correspond to the local time zone of the Aparthotel).

For any stay between 1 and 2 nights: Until the day before arrival, 11:59 p.m. (Aparthotel local time)
For any stay between 3 and 7 nights: Until two (2) days before arrival, 11:59 p.m. (Aparthotel local time)
For any stay of 8 nights or more: Until three (3) days before arrival, 11:59 p.m. (Aparthotel local time)

Beyond these time limits and in the event that the Customer fails to arrive on the scheduled date, ADAGIO reserves the right, except where required by specific local regulations, to apply the following cancellation fees:

a deduction of the value of 1 night at the booked rate, for any stay between 1 and 3 nights.
a deduction of the value of two nights at the booked rate, for any stay between 4 and 9 nights.
No refund of any accommodation deposit shall be paid for stays of more than 8 nights.

5.1.2 Additional services selected at the time of booking: Cancellations made beyond the above time limits will not be taken into account by ADAGIO. The amount for any additional services booked shall remain payable in full.

5.1.3 Specific rules: For some Aparthotels, the cancellation conditions for Flexible rates are aligned for all lengths of stay.

Cancellation is free of charge until two (2) days before arrival, 11:59 p.m. (Aparthotel local time)
Beyond these time limits and in the event that the Customer fails to arrive on the scheduled date, ADAGIO reserves the right, except where required by specific local regulations, to apply the following cancellation fees: deduction of 50% of the total cost of the stay.
As with all bookings, the cancellation policy is indicated at the time of booking and on the confirmation sent to the Customer.

5.2 Conditions for modifying a booking:

5.2.1 Any changes to the date, length of stay, type of Apartment, number of Apartments or stay location in the booking initially confirmed by ADAGIO shall be considered a partial cancellation of the booking.

If the partial cancellation of a booking corresponds to a change in the length of stay, this is likely to result in a rate change, given that ADAGIO's tiered pricing system is related to the length of a stay.

In the event that the length of stay is less than that initially reserved, the rate change shall be retroactive until the day of arrival.

local regulations, to apply the following cancellation fees:

Subject to availability and at the discretion of ADAGIO, the length of stay may also be changed with no obligation to stay in the same Apartment or for the same price.

5.2.2 For bookings with Flexible rates, in addition to a rate change, any partial cancellation of a booking may result in payment of the following cancellation fees:

In the event of partial cancellation of a booking before the arrival date, no charge will be applied:

For any stay between 1 and 2 nights: Until the day before the day of arrival, 11:59 p.m. (Aparthotel local time);
For any stay between 3 and 7 nights: Until two (2) days before arrival, 11:59 p.m. (Aparthotel local time);
For any stay of 8 nights or more: Until three (3) days before arrival, 11:59 p.m. (Aparthotel local time).

If the partial cancellation of the booking occurs after the arrival date (early departure), the cancellation is free of charge:

For any stay between 1 and 7 nights: Until the day of early departure, 12:00 p.m. (Aparthotel local time);
For any stay of 8 nights or more: Until three (3) days before early departure, 12:00 p.m. (Aparthotel local time).

Beyond these time limits, ADAGIO reserves the right to apply the following cancellation fees and shall charge:

one night, for any stay between 1 and 7 nights,
cancelled nights (up to a maximum of 4 nights) may be charged for any stay of 8 nights or more.

5.2.3 In the case of an extension of the stay, and taking into account the reduction of ADAGIO rates linked to the length of stay, the confirmation shall be subject to acceptance by ADAGIO and the rate change will be applied from the date of announcement of the extension of the stay for the additional night(s). The rate change shall not be applied retroactively.

5.3 Notification:

To ensure that all changes (full or partial cancellations and extensions) are accepted, notification should be sent:

directly by e-mail to the Aparthotels or via the booking system (booking cancellations can be carried out directly on www.adagio-city.com in ”My bookings” under “My account”) where the booking has been made directly with ADAGIO.
to the service provider used when booking the Apartment for all other cases.

Section 6. Non-exchangeable, non-modifiable, non-refundable, non-cancellable stays and offers

Bookings with Non-Flexible rates (including but not limited to: “Prepaid”, “Early” or “Weekend” rates and current promotional offers) are NON-EXCHANGEABLE and NON-REFUNDABLE and NON-CHANGEABLE.

For these stays, the following specific conditions apply:

Pre-payment of the full cost of the stay: All bookings must be made with payment covering the total price of the stay. Otherwise, the booking will not be guaranteed.

Non-cancellable, non-refundable, non-exchangeable and non-changeable offers: Due to the preferential rate offered by ADAGIO, bookings of offers and/or stays of this nature cannot be cancelled, refunded, exchanged or changed. No requests for changes or cancellation shall be considered. The provisions set out in Section 5 are therefore not applicable. Therefore, regardless of the date on which the booking is cancelled, ADAGIO shall apply a cancellation fee equivalent to the entire reserved stay. No refunds shall be issued for optional services that are booked or invoiced.

Failure to arrive at the place of stay: If the Customer does not arrive on the day of arrival, ADAGIO will not issue any refunds.

Section 7. Arrival and departure

Upon arrival, the credit card used at the time of booking as well as a valid ID in the same name as the credit card may be requested.

For France:

In accordance with the provisions in the Code on Entry and Residence of Foreigners and the Right to Asylum, each Customer of foreign nationality, including nationals from the European Union, will be asked to complete an individual police form that may already be pre-filled by ADAGIO. This form shall be retained for 6 months and may be sent to the police or gendarmerie on request. Refusal to complete or sign this form is considered legitimate grounds for refusal to sell.

A valid identity document must be presented on arrival by each guest over the age of 15.

Customers who are French nationals must complete an individual stay form on site and provide a valid proof of identity.

For other countries:

The local provisions in effect on the Customer's arrival date will be applied by ADAGIO.

Access to the accommodation shall be from 3:00 p.m. (Aparthotel local time) on the day of arrival.

The accommodation shall be vacated by 11:00 a.m. (Aparthotel local time) on the day of departure. An additional room night will be charged after this time.

These times are for indicative purposes only and may be different for some Aparthotels.

Section 8. Security deposit

A security deposit may be required upon arrival at the Aparthotel. This amount shall not exceed EUR 200 or the corresponding amount in local currency. for Aparthotels located in the eurozone, and GBP 200 for Aparthotels located in the United Kingdom.

The deposit shall be returned to you at the end of your stay; deductions may include:

- compensation withheld for the purpose of repairing any damage caused by the occupants and/or their animals (i.e. any damage and/or disturbances of any nature whatsoever both in the private and communal areas of the Aparthotel);

- unpaid services, including optional services used on site (breakfast, parking, etc.);

- costs incurred in the event of a loss of the keys to the Apartment provided on arrival, or

- additional cleaning if necessary.

Detailed information is available from each Aparthotel.

A security deposit may also be requested if you wish to borrow an item from the library in Aparthotels equipped with the “Le Cercle” space.

Section 9. Occupation

The number of occupants shall not exceed the designed capacity of the booked Apartment. All children aged three (3) and above are considered to be individual occupants.

ADAGIO hereby informs you that it is not possible to furnish Apartments with additional beds (except for the possibility of adding a baby bed on request and subject to availability).

Section 10. Minors

ADAGIO Aparthotels cannot accommodate minors under the age of 18 that are not accompanied by their legal guardians. As such, ADAGIO may request any supporting documentation to verify that this provision is properly applied. In the event that this provision is infringed and as soon as this is established, ADAGIO shall proceed to cancel the booking or end the stay immediately.

Section 11. Personal data

By booking a stay at an Aparthotel, the personal data of customers shall be collected in the distribution and management systems of Accor SA and Adagio SAS for the establishment and fulfilment of the contract. This data is collected for the purposes of (i) managing and entering booking information, (ii) managing payments and invoicing, (iii) possible marketing and commercial prospecting operations, (iv) managing unpaid debts and possible disputes and (v) the analysis of customer satisfaction.

The personal data collected as part of the Customer's reservation are intended for ADAGIO as well as its possible subcontractors and service providers (in particular online payment providers). They may also be intended for ACCOR and Aparthotels for the purposes of contract fulfilment.

Personal data is processed in countries located within the European Union or in countries offering an adequate level of personal data protection because they have been subject to an adequacy ruling by the European Commission. In the event of transfer of personal data to countries located outside the European Union, offering levels of protection that are not equivalent to the level of protection for personal data in the European Union, Adagio undertakes that, where applicable, the transfer shall be governed by the signing of standard contractual clauses as established by the European Commission or by implementing binding corporate rules (BCR).

Your data shall be retained for the duration of the contract, subsequently archived for a period of ten years, in accordance with our legal obligations. Data processed for business development operations may not be retained for more than 3 years following the last contact made by you or as part of an objection, or 6 years for customers who are part of the ALL loyalty programme.

In accordance with Regulation (EU) 2016/679 relating to the protection of personal data, you have a right of access, rectification, erasure, portability, opposition, limitation as well as the right to define guidelines for the processing of your data in the event of death. These rights can be exercised using the following address: [email protected] or by post to Adagio SAS – Délégué à la Protection des Données – L’Artois. Espace Pont de Flandre – 11 Rue de Cambrai – 75 947 Paris Cedex 19, France.

If there is a breach in the above provisions, you have the right to lodge a complaint with the CNIL [Commission Nationale de l'Informatique et des Libertés (French Data Protection Commission)].

With regards to telemarketing, you have a specific right to objection by registering for the BLOCTEL list.

For more information on the processing of your personal data, do not hesitate to consult our Privacy Policy.

Section 12. Subscriptions and loyalty cards

Any benefits, discounts, and booking guarantees linked to ACCOR subscription or loyalty cards (ALL, Business Plus) are only applicable to bookings made with participating Aparthotels, and cannot be combined with other types of offers.

The applicable terms for awarding ALL points are governed by the general terms and conditions of the ALL loyalty programme. Please note that no points will be awarded for bookings made at Aparthotels that are not affiliated with the loyalty programme.

Section 13. Internal regulations

Internal regulations are displayed at each Aparthotel and/or Apartment. All occupants are presumed to have taken due note of such regulations. The occupant agrees to keep the movable property made available to them in the Apartment in a good general condition and to report any defects or malfunction to reception. The Customer is also reminded that they must close all means of access to the Apartment (partitions, window(s) and front door) before leaving the property.

ADAGIO shall not be held responsible in the event of non-compliance with the above internal regulations.

ADAGIO reserves the right to enter the Apartments to perform housekeeping services, check the general condition, carry out technical maintenance and ensure that the safety conditions are upheld.

Pets: Barring exceptions or applicable local regulations (please check with the Aparthotel) and subject to notification of the property, only dogs and cats are allowed in Aparthotels; a rabies vaccination certificate and a certificate of aptitude for keeping dogs must be presented if the category to which they belong so requires. A daily fee must be paid and shall be collected on site. Service dogs and guide dogs for the blind are allowed free of charge.

Category 1 and 2 dogs classified as dangerous are prohibited throughout our properties.

Pets that are allowed shall not interfere with the safety and tranquillity of other guests at the property. Owners must respect the basic hygiene regulations and integrity of the facilities.

Pets are not allowed to roam freely throughout the property and must be kept on a leash in common areas. They are not allowed near swimming pools or in breakfast rooms.

In any event, pets shall remain the full responsibility of their owner.

WIFI: ADAGIO Aparthotels offer free WIFI access for customers to connect to the Internet. The Customer undertakes to ensure that the computer resources provided to them by ADAGIO are not used in any way for the purposes of reproduction, representation, or provision or communication to the public of works or objects protected by copyrights or related rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorisation of the holders of the rights provided for in Books I and II of the Intellectual Property Code when such authorisation is required. The Customer is also required to comply with the security policy of the Internet access provider of the Aparthotel, including the rules governing the use of security measures put in place to prevent the illicit use of computer resources [or another term used in the company's IT charter] and to refrain from any act undermining the effectiveness of such measures. If the Customer does not comply with the aforementioned obligations, they may be accused of infringement within the meaning of Article L.335-3 of the Intellectual Property Code, punishable by a fine of 300,000 euros and three (3) years in prison.

If the Customer does not comply with one or more of the Internal Regulation provisions, or in the event of behaviour contrary to good morality and public order, ADAGIO may request the Customer to leave the property without any compensation and/or without any refund if payment has already been made. In the event that no payment has yet been made or in the case of partial payment, the Customer must pay the price of the nights used before leaving the property. ADAGIO also reserves the right to file a complaint or report the facts to the competent authorities.

Section 14. Liability and applicable regulations

14.1 The status of ADAGIO Aparthotels varies depending on the country. The status of the properties is indicated on ADAGIO’s website and on all communication material. Regulations relating to the country and status of the property shall apply.

Therefore, we would like to draw to your attention the fact that hoteliers are not liable for rentals of tourist residences. As a consequence, ADAGIO does not accept any responsibility in the event of loss, theft, or damage to personal effects at its properties that are classified as holiday residences, either in the Apartments themselves or throughout car parks or common areas.

The statute of limitations for amounts owed in connection with services sold by ADAGIO does not fall within the scope for applying the hotel industry's statute of limitations (Article 2272 of the Civil Code). As an exception to Article 2244 of the French Civil Code, a registered letter with acknowledgment of receipt sent by ADAGIO to a customer debtor shall interrupt the applicable statute of limitations.

14.2 The occupant may not take advantage of the legal provisions applicable to residential leases, in particular with regard to the maintenance of the premises. The occupant agrees not to provide the property’s address as their residential address for tax or professional purposes, nor lend or sublet the Apartment to a third party, in any capacity whatsoever.

14.3 The GTCS are governed by French law, without prejudice to the law applicable under the provisions of private international law. This applies to both substantive rules and procedural rules.

14.4 The photographs presented on the website and/or in the catalogue are not contractual. Even if all the best efforts are made to ensure that the photographs, graphic representations and texts reproduced to illustrate the Aparthotels presented provide as accurate an overview as possible of the accommodation services offered, variations may occur, in particular due to changes in furniture or possible renovations. The Customer is not entitled to make any claim on these grounds.

Section 15. After-sales

15.1 In accordance with the provisions of Section L221-28 of the Consumer Code, Aparthotel accommodation services are not subject to the right of withdrawal applicable to contracts concluded remotely.

15.2 On-site teams are at the Customer's disposal during their stay to respond to any complaints, resolve any reported issues and to allow them to fully enjoy their stay. Please contact them with any enquiries.

Any complaints following the Customer's stay must be submitted within two (2) months after the departure date:

by registered letter with acknowledgment of receipt to Adagio SAS – Service Relations Clients – 11, rue de Cambrai – 75947 Paris Cedex 19; or
by sending an e-mail to: [email protected]

In the event of a complaint, the following items must be communicated: the booking number, place and dates of stay, the type of Apartment booked, the reason for the complaint and any supporting documents useful for processing the request.

If the dispute cannot be resolved amicably by the Customer Care Service in writing, mediation proceedings can be initiated by notifying Médiateur de la consommation MTV (Médiation Tourisme Voyage) whose contact details are as follows:

MTV – MEDIATION TOURISME VOYAGE

Service dépôt des saisines

CS 30958

75383

PARIS CEDEX 08

https://www.mtv.travel/saisine-du-mediateur/

Please also note the existence of the European Commission's online dispute resolution platform for the resolution of disputes relating to national or cross-border online purchases, available for customers established in the EU, Norway, Iceland, or Liechtenstein.

Section 16. Relocation

If an exceptional event occurs, or if it is impossible to make the booked Apartment available to the Customer or in the event of force majeure, ADAGIO may offer alternative accommodation for the entire stay or part of it, in accommodation of an equivalent category that provides the same kind of service, subject to the Customer's prior agreement.

Section 17. Enforceability of the GTCS

Reserving a stay with ADAGIO implies acceptance of its General Terms and Conditions. These GTCS apply for the duration that they are published on the website on www.adagio-city.com and can be amended and/or added to at any time by ADAGIO.

The new version of the General Terms and Conditions of Sale will automatically apply as soon as they are posted online.

In the event of a discrepancy between the GTCS and the special terms and conditions of a particular rate (public rates that cannot be changed or are non-refundable) or contract (Corporate, Leisure, Group contracts, etc.), the latter shall prevail.

The completion of the booking by the Customer shall constitute their agreement regarding the GTCS and the sales conditions applicable to the reserved rate at the time of booking.

The Customer can save and print out these GTCS using the standard features of their browser or computer.

Section 18. Subsidiaries and operating companies

These GTCS shall apply to all members of the ADAGIO network, namely:
ADAGIO SAS, a Simplified Share Company with a share capital of €1,000,000, with its registered office at: L’Artois – Espace Pont de Flandre, 11 rue de Cambrai – 75947 PARIS CEDEX 19, France – 503 938 110 Paris RCS [Trade and Companies Register] – SIRET 503 938 110 00015 – APE [activity code] 5520Z – Intra-Community VAT identification number: FR 84 503 938 110. Financial guarantee: Schneider Securities Ltd – 4/4A BLOOMSBURY SQUARE – WC1A-2RP LONDON, UK – UK Public liability insurance: RSA – 153 RUE SAINT HONORE – 75001 PARIS, FRANCE
Its subsidiaries,
Its principals for sites operating under the Aparthotel Adagio, Aparthotel Adagio Access, Hipark by Adagio and Aparthotel Adagio Premium brands.

Section 19. Reproduction of sections of the tourism code

Our general conditions of sale comply with the provisions of Section R.211-12 of the Tourism Code. To comply with legal provisions, we reproduce the sections. R.211-3 to R.211-11 of the said Code.

Section R.211-3 – Any offer and sale of the services mentioned in Section L. 211-1 result in the delivery of appropriate documents which meet the rules defined by this section.

Section R.211-3-1 – The exchange of pre-contractual information or the provision of contractual conditions is carried out in writing. They can be done electronically. The name or legal company name and address of the organiser or retailer are stated as well as the indication of their registration in the register provided for in Section L. 141-3 or, if applicable, the name, address, and indication of the registration of the federation or union mentioned in the second paragraph of Section R. 211-2.

Section R.211-4 – Prior to the conclusion of the contract, the organiser or retailer must provide the traveller with the following information:

1) The main features of the travel services:

a) The destinations), itinerary and periods of stay, with the dates and, where accommodation is included, the number of nights included;

b) The means, features and categories of transportation, places, dates and times of departure and return, duration and location of stopovers and connections. When the exact time is not yet fixed, the organizer or retailer informs the traveller of the approximate time of departure and return; c) The situation, the main features and, if applicable, the tourist category of the accommodation under the rules of the country of destination;

d) Meals provided;

e) Visits, excursions or other services included in the total price agreed for the contract;

f) Where it is not apparent from the context, whether any travel services will be provided to the traveller as a member of a group and, if so, if possible, the approximate size of the group;

g) When the benefit of other tourism services provided to the traveller is based on clear verbal communication, the language in which these services will be provided;

h) Information on whether the trip or holiday stay is, in general, suitable for people with reduced mobility and, at the traveller's request, specific information on the suitability of the trip or holiday stay to meet the needs of the traveller;

2) The company name and geographical address of the organiser and retailer, as well as their telephone and, where applicable, electronic contact details;

3) The total price including taxes and, if applicable, all fees, charges or other additional costs, or, when these cannot be reasonably calculated before the conclusion of the contract, an indication of the types of additional costs that the traveller may still have to bear;

4) Payment terms, including the amount or percentage of the price to be paid as a deposit and the time limits for payment of the balance or the financial guarantees to be paid or provided by the traveller;

5) The minimum number of guests required for the trip or stay and the deadline mentioned in III of Section L. 211-14 preceding the start of the trip or stay for possible termination of the contract in the event that this number cannot be reached;

6) General information concerning the conditions applicable to passports and visas of the country of destination, including the approximate duration of obtaining visas, as well as information on health formalities;

7) A statement indicating that the traveller may cancel the contract at any time before the start of the trip or stay, upon payment of appropriate cancellation fees or, where applicable, standard cancellation fees claimed by the organiser or retailer, in accordance with I of Section L. 211-14;

8) Information on compulsory or optional insurance covering the costs of the traveller's termination of the contract or on the cost of assistance, covering repatriation, in the event of accident, illness or death.

With regard to the packages defined in e of part 2 of A of II of Section L. 211-2, the organiser or retailer and the service provider to whom the data is transmitted ensure that each of them provides, before the traveller is bound by a contract, the information listed in this Section to the extent that it is relevant to the travel services they offer.

The form by which the information listed in this Section is brought to the attention of the traveller is set by joint order of the Minister responsible for Tourism and the Minister responsible for the Economy and Finance. This administrative decision specifies the minimum information to be brought to the attention of the traveller when the contract is concluded by telephone

Section R.211-5 -

The information mentioned in the 1st, 3rd, 4th, 5th and 7th part of section R. 211-4 communicated to the traveller form part of the contract and can only be modified under the conditions defined in Section L. 211-9.

Section R.211-6 -

In addition to the information defined in Section R. 211-4, the contract must include the following information:

1) The traveller's specific requirements that the organiser or retailer has accepted;

2) A statement indicating that the organiser and the retailer are responsible for the proper execution of all travel services included in the contract in accordance with Section L. 211-16 and that they are required to provide assistance to the traveller if they are in difficulty, in accordance with Section L. 211-17-1;

3) The name of the entity responsible for protection against insolvency and their contact details, including the geographical address;

4) The name, address, telephone number, e-mail address and, where applicable, fax number of the local representative of the organiser or retailer, a contact point or another service through which the traveller can quickly contact the organiser or retailer and communicate with them effectively, to ask for help if the traveller is in difficulty or complain about any non-compliance noticed during the trip or stay;

5) A note stating that the traveller must report any non-compliance they notice during the trip or stay in accordance with II of Section L. 211-16;

6) When minors, unaccompanied by a parent or other authorised person, travel based on a contract including accommodation, information allowing direct contact to be established with the minor or the person responsible for the minor at the minor's place of stay;

7) Information on the internal complaints handling procedures available and on the alternative dispute resolution mechanisms and, if applicable, on the professional's supervisory body and on the online dispute resolution platform provided by Regulation (EU) No 524/2013 of the European Parliament and of the Council;

8) Information on the traveller's right to transfer the contract to another traveller in accordance with Section L. 211-11.

With regard to the packages defined in e of part 2 of A of II of Section L. 211-2, the professional to whom the data is transmitted informs the organiser or retailer of the conclusion of the contract resulting in the creation of a package. The professional provides them with the necessary information to enable them to fulfil their obligations as an organiser. As soon as the organiser or retailer is informed of the creation of a package, they provide the traveller, in a permanent form, with the information mentioned in the parts 1 to 8.

Section R.211-7 -

The traveller can assign their contract to an assignee who meets the same conditions to complete the trip or stay, as long as this contract has not been put into effect.

Unless stipulated more favourably to the assignor, the latter is required to inform the organiser or retailer of their decision by any means enabling them to obtain acknowledgment of receipt no later than seven days before the start of the trip. This transfer is not subject, under any circumstances, to prior authorisation from the organiser or retailer.

Section R.211-8 – Where the contract expressly provides for the possibility of a rate change, within the limits set out in Section L.211-12, it shall state the precise terms and conditions for calculating such variations, both upwards and downwards, and in particular the amount of transport costs and related taxes, the currency or currencies that may affect the price of the trip or stay, the proportion of the price to which the variation applies, and the rate of the currency or currencies used as a reference when establishing the price stated in the contract.

In the event of a reduced price, the organiser or retailer shall be entitled to deduct their actual administrative expenses from the reimbursement due to the traveller. At the traveller's request, the organiser or retailer provides proof of these administrative expenses.

Section R.211-9 –

If, before the traveller's departure, the organiser or retailer is obliged to modify one of the essential elements of the contract, if they cannot meet the specific requirements mentioned in 1) of Section R. 211-6, or in the event of a price increase of more than 8%, they shall inform the traveller as soon as possible, in a clear, understandable and visible manner, on a durable medium:

1) Proposed modifications and, if applicable, their impact on the price of the trip or stay;

2) The reasonable period within which the traveller must communicate to the organiser or retailer their decision;

3) The consequences if the traveller fails to respond within the set deadline;

4) If applicable, the other service offered, as well as its price.

If modifications to the contract or the replacement service result in a reduction in the quality of the trip or stay or its cost, the traveller is entitled to an appropriate price reduction.

If the contract is terminated and the traveller does not accept any further service, the organiser or retailer shall reimburse all payments made by the traveller or on their behalf at the earliest opportunity and in any event no later than fourteen days after termination of the contract, without prejudice to compensation pursuant to Section L. 211-17.

Section R.211-10 -

The organiser or retailer issues the refund required under parts II and III of Section L. 211-14 or, under I of Section L. 211-14, refunds all payments made by or on behalf of the traveller less the applicable cancellation fee. These reimbursements for the benefit of the traveller shall be made as soon as possible, and in any case within fourteen days at the latest after termination of the contract.

In the case provided for under III of Section L. 211-14, the additional compensation that the traveller is likely to receive is at least equal to the penalty that they would have borne if the cancellation had occurred on their part on this date.

Section R.211-11 -

The assistance to be provided by the organiser or retailer pursuant to Section L. 211-17-1 includes:

1) To provide useful information on health services, local authorities and consular assistance;

2) To assist the traveller with making long-distance communications and finding other travel services.

The organiser or retailer is entitled to charge a reasonable fee for such assistance if this difficulty is caused intentionally by the traveller or by their negligence. The fee charged shall in no case exceed the actual costs incurred by the organiser or retailer.

Section 20. Intellectual property

ADAGIO is and remains the sole owner of all intellectual property rights on studies, designs, models, prototypes, etc. carried out for the provision of the service to the Customer.

The Customer is therefore prohibited from reproducing or using said studies, designs, models, prototypes, etc. without the express prior written authorisation of ADAGIO, which may lead to financial compensation.