Accessibility Statement

Adagio Aparthotel is committed to making its digital services accessible, so that everyone can access its content and features under the best possible conditions. This page aims to provide information on the accessibility of the website, any known limitations, as well as the available contact and support options.

This page applies to the website https://www.adagio-city.com/

Service description

The website adagio-city.com allows users to:

search for an aparthotel and view destinations;
access offers and commercial information;
make a reservation and complete an online payment;
access help and contact content.

Accessibility features

Content and features are designed to be perceivable, operable, understandable, and robust, including through the use of assistive technologies (screen readers, keyboard navigation, etc.).

Content not accessible

Non-compliances:
The content listed below is not accessible for the following reasons:

Some informative images lack relevant text alternatives; decorative images are poorly tagged
Insufficient contrast in some text and graphic elements
Scripts and interactive components (galleries, menus) are partially inaccessible using the keyboard
HTML structure (titles, lists, quotes) is sometimes inconsistent
Links and forms are unclear or poorly labeled
Lack of subtitles or transcriptions for some multimedia content
Inconsistent keyboard navigation and invalid HTML markup on some pages.

Content not subject to accessibility requirements:
Some features of this site rely on content provided by third parties, which are not under our control and are therefore not subject to accessibility requirements. These include:

Interactive Google Maps
Integrated YouTube and Matterport video player for streaming multimedia content
Intermediate modules offered by payment platforms, e.g., for the Stripe external validation procedure
Module for creating and managing the ALL loyalty program member account managed by Accor
External newsletter subscription module managed by Accor

Compatibility and assistive technologies

Content rendering checks were performed based on the combination provided by the RGAA benchmark, with the following versions:

On Android Mobile with Google Chrome and Talkback
On MacOS Desktop with Safari and VoiceOver
On Windows Desktop with Firefox and JAWS
On Windows Desktop with Firefox and NVDA

Site pages that have been subject to compliance verification

Home https://www.adagio-city.com/
Help and contact https://www.adagio-city.com/fr/aide-contact.shtml
Legal mentions https://www.adagio-city.com/gb/help-support.shtml
Destination-index https://www.adagio-city.com/gb/destinations.shtml
Destination -country https://www.adagio-city.com/fr/apparthotel-allemagne.shtml
Destination -city https://www.adagio-city.com/fr/apparthotel-bruxelles.shtml
Hotel https://www.adagio-city.com/fr/hotel-b6z1-adagio-toulouse-centre-la-grave.shtml
Offers -index https://www.adagio-city.com/fr/offres/index.shtml
Offers -page https://www.adagio-city.com/fr/offres/early-booking.shtml
Booking process: result List (URL not available)
Booking process: rate results (URL not available)
Booking process: checkout (URL not available)
Booking process: payment (URL not available)
Booking process: confirmation (URL not available)
Other content pages: https://www.adagio-city.com/fr/corporate.shtml

Feedback and Contact

If you are unable to access any content or service, you can contact the adagio-city.com audit manager to be directed to an accessible alternative or to obtain the content in another format.
Contact Adagio Aparthotel : [email protected]

Recourse path

If you notice an accessibility issue preventing you from accessing content or a feature of the site, report it to us, and are unable to receive a response from us, you have the right to submit your complaints or a request for referral to the Defender of Rights.

There are several options available to you:

Write a message to the Défenseur des droits ("Defender of Rights")
Contact le Defender of RIghts delegate in your region
Send a letter by post to:
Défenseur des droits
Libre réponse 71120
75342 Paris CEDEX 07
FRANCE

Establishment of this accessibility statement

This statement was made on May 23, 2025. It was updated on September 23, 2025.

Accessibility statement for the adagio-city.com website