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      Here you will find answers to the most frequently asked questions.
      However, if you do not find what you are looking for, feel free to contact us.

      Adagio aparthotels and services

      The answers to all your questions about Aparthotel reception opening times, your comments etc. Click on a question to read the answer:

      Services and practical information about Adagio aparthotels

      What are the reception opening times in your Aparthotels?
      Adagio Aparthotel reception teams are on hand 24/7 to welcome you, provide information and ensure your optimum security. Reception at the Adagio Access Aparthotels (ex-Citéa) is not open 24 hours a day. Contact your Aparthotel for their specific reception opening times. For arrivals after 6 p.m. please advise the Adagio Access Aparthotel reception team in advance, by email or telephone, so arrangements can be made for your check-in.What time will my apartment be ready? Your apartment will be ready from 15:00 hours on the day of arrival and must be vacated by 11:00 hours on the day of your departure.What payment methods do Adagio Aparthotels accept?Adagio Aparthotels accept a wide range of payment methods. Depending on the Aparthotel, you can pay in cash or by bank cheque, Eurocheque, Eurocard-Mastercard, CB/Visa, American Express, Compliment Card or chèques vacances*. * France only, where accepted. Ask at the Aparthotel reception. How do I find out the rates for a particular Aparthotel?At Adagio, we offer special rates according to the length of stay. Our rates are reduced from the 4th night and are even lower for longer stays. To find the best available rate for an Aparthotel stay of 4 nights or more, select the dates of your stay and the best rate will be displayed. Staying 1 to 3 nights only? For the rates at your selected Aparthotel, go to the Aparthotel description and click "check availability". Remember, we offer better rates if you stay for 4 nights. Check it out yourself! How will I know if there is a car park at the Aparthotel?The word "Parking" in the Aparthotel description indicates that a parking space is provided (subject to availability). Some car parks require payment. Call your selected Aparthotel to ask if there is a charge for parking.Can my dog (or cat) stay with me in my apartment? On what conditions?Adagio will accept your dog (or cat) for a surcharge and provided you can produce a rabies vaccination certificate. They can stay with you in your apartment. You must however keep them on a lead in the communal areas of the Aparthotel and they cannot be taken into the catering areas.I encountered a technical or practical problem during my stay. What do I do?Our reception teams are on hand 24/7 to guarantee you complete security and peace of mind. If you encounter a problem during your stay, and feel we are responsible, go to the reception of your Aparthotel and our teams will do everything within their power to resolve it as quickly as possible. How do I obtain a guide to your Aparthotels? Useful information about all Adagio Aparthotels is available on this website. You can also consult our guide.If you would prefer a paper copy of our guide, these are available at all of our Adagio Aparthotels. You can also request a paper guide by emailing your name and postal address to: If you encountered any problems during your stay and would like to tell us about it: Customer Care (

      Adagio apartments

      Do you have non-smoking apartments?
      All our Aparthotels have a quota of non-smoking apartments.
      Request one on your arrival at the Aparthotel (subject to availability). And do you have family apartments?All Adagio Aparthotels have apartments that can accommodate 4 people (studios or, more frequently, one-bedroom apartments). These apartments are particularly suitable for families.
      Some Aparthotels also have 2-bedroom apartments suitable for 6 to 8 people.
      To check whether your selected Aparthotel has this type of apartment and to make a booking, consult the Aparthotel description or call it directly. Is there a phone in the apartments?All Adagio apartments have a phone so you can make and receive calls easily (charges apply).Do I have Internet access in my Adagio apartment?Surfing the web is easy with free broadband or Wi-Fi access in most Adagio apartments.
      A charge is made for large downloads. Ask at reception for details.Can I have an alarm call in the morning?Most apartments have an automatic alarm call system. Instructions on how to set the alarm can be found in your apartment. You can also request this service from reception.Do the apartments have air-conditioning?Not all Adagio apartments have air-conditioning. To find out if your selected Aparthotel has apartments with air-conditioning, display the Aparthotel information.

      Breakfast and catering at Adagio

      Is breakfast included in the apartment price?The prices given for Adagio apartments don't include breakfast. Breakfasts can be ordered on site or booked in advance on the website during booking. All Adagio apartments have a fully-equipped kitchen so you can also prepare your own breakfast in the apartment if you wish. Adagio breakfasts are not served in the apartment (with the exception of Adagio Paris Montmartre where this is the only option).What does breakfast include?A full breakfast buffet is served each morning in the breakfast room. Breakfast varies according to destination but includes an assortment of seasonal fruits and fruit juices, breads, pastries, fair trade hot drinks, dairy products and cold meats, regional and organic produce.Until what time is the buffet breakfast served?At Adagio, a full and varied breakfast buffet is available every day from 7AM to 10AM, except for Saturdays and Sundays when breakfast is served from 7:30AM to 10:30AM.Does the Aparthotel serve lunch or dinner?All Adagio apartments have a kitchen so you can prepare lunch and dinner to suit yourself in your studio or 1-bedroom or 2-bedroom apartment.
      Adagio Aparthotels do not (unless otherwise indicated) have restaurants, but as they are, for the most part, located in city centers, you will find a wide choice of restaurants nearby. Ask the reception team for further information.
      At Adagio, you decide how you live... cook, have food brought in or eat out, the choice is yours.

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