Because we consider you an important customer, our first priority is to offer you exceptional times and stays throughout the world.
Your complete satisfaction and confidence in Accor S.A. are absolutely essential to us.
That's why, as part of our commitment to meeting your expectations, we have set up a customer privacy protection policy.. This Charter formalizes our commitments to you and describes how Accor S.A. uses your personal data.
The main rules applicable within the Accor Group worldwide (Accor S.A. and its subsidiaries) are founded on «seven principles ».
Personal data means any information collected and logged in a format that allows you to be identified personally, either directly (e.g. name) or indirectly (e.g. telephone number) as a natural person. Before providing us with this information, we recommend that you read this document describing our customer privacy protection policy.
This Personal Data Protection Charter forms part of the terms and conditions that govern our hotel services. By accepting these terms and conditions, you expressly accept the provisions of this Charter.
The seven principles below are applicable within the Accor Group throughout the world.
This Charter applies:
At various times, we will be obliged to ask you, as an Accor S.A. customer, for information about you and/or members of your family, such as:
Personal data may be collected on a variety of occasions, including:
We collect your personal data for the purposes of:
As we are present in many countries, we endeavor to provide you with the same services throughout the world. Thus, to guarantee you the right of access and amendment (Access and modification» clause), we have to share your personal data with internal and external recipients subject to the following conditions:
For the purposes set out in Clause 7 of this Charter, we may transfer your personal data to internal or external recipients who may be in countries offering different levels of personal data protection.
Consequently, in addition to implementation of this Charter, Accor S.A. employs appropriate measures to ensure secure transfer of your personal data to an Accor entity or to an external recipient located in a country offering a different level of privacy from that proposed in the country where the personal data is collected.
As part of these activities, your data may be sent, in particular as part of the reservation process, to Accor hotels located outside of the European Union, in particular in the following countries: South Africa, Algeria, Andorra, Saudi Arabia, Argentina, Australia, Bahrain, Benin, Brazil, Cambodia, Cameroon, Canada, Chile, China, Colombia, South Korea, Ivory Coast, Cuba, Egypt, United Arab Emirates, Ecuador, United States of America, Fiji, Ghana, Guatemala, Equatorial Guinea, India, Indonesia, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Madagascar, Malaysia, Morocco, Mauritius, Mexico, Monaco, Nigeria, New Zealand, Oman, Uzbekistan, Panama, Paraguay, Peru, Philippines, Qatar, Dominican Republic, Russia, Senegal, Singapore, Switzerland, Chad, Thailand, Togo, Tunisia, Turkmenistan, Turkey, Ukraine, Uruguay, Vietnam, Yemen, Taiwan, Hong Kong, Macao, Dubai.
Dataflows to countries having different levels of personal data protection are regulated by standard contractual manager-to-subcontractor clauses defined by the European Commission. Dataflows to the United States are made to entities that belong to Safe Harbor.
Accor S.A. takes appropriate technical and organizational measures, in accordance with applicable legal provisions, to protect your personal data against illicit or accidental destruction, accidental alteration or loss, and unauthorized access or disclosure. To this end, we have taken technical measures (such as firewalls) and organizational measures (such as a user ID/password system, means of physical protection etc.).
When you submit credit card data when making a reservation, SSL (Secure Socket Layer) encryption technology is used to guarantee a secure transaction.
.These tracers may be installed on your device depending on the preferences that you expressed or may express at any time in accordance with this policy.
Why have a cookies policy?
With a view to provide information and ensure transparency, Accor established this policy so that you can learn more about:
We retain your personal data only for the period necessary for the purposes set out in this Charter or in accordance with the provisions of applicable law.
You have the right to access your personal data collected by Accor S.A. and to modify it subject to applicable legal provisions.
To this end, you may exercise your rights pertaining to the personal data held at a hotel and should contact the hotel directly.
You may also exercise your right to object by writing to the address below.
In the event of difficulty exercising your rights, please contact the Data Privacy department for the Accor Group directly by sending an email to firstname.lastname@example.org or by writing to the address below:
Département Protection des Données Personnelles
110 Avenue de France
75210 Paris Cedex 13, France
For the purposes of confidentiality and personal data protection, we will need to identify you in order to respond to your request. You will be asked to include a copy of an official piece of identification, such as a driver's license or passport, along with your request.
If your personal data is inaccurate, incomplete or not up to date, please send the appropriate amendments to the Data Privacy department as indicated above
All requests will receive a response as swiftly as possible and in accordance with applicable law.
We may modify this Charter from time to time. Consequently, we recommend that you consult it regularly, particularly when making a reservation at one of our hotels.
For any questions concerning the Accor Group's personal data protection policy, please contact the Data Privacy department (« Access and modification clause »).
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