View/cancel a booking

How do I view, cancel or change a booking?
What is the deadline for cancelling a booking?
Click on a question to read the answer:

How do I view a booking made on www.adagio-city.com?

It's simple!
  1. Ensure you have your online booking number
  2. Go to www.adagio-city.com and click "View/Cancel"
  3. Enter your booking number
  4. View your booking.
If you used your loyalty card to book, enter your loyalty card number to view your booking.
To view a booking now, click here.
You can also phone the Aparthotel directly to ensure it has a record of your booking. To find its contact details, click "More Info" beside its name. In France, you can also obtain information about your booking by calling the express booking line 0 892 686 686 (€0.34 Incl. Vat/min) (for bookings in an Adagio in France).
Wherever you are in the world, you can call the Booking Centre closest to you.

How do I cancel a booking I made at www.adagio-city.com?

It's simple!
  1. Ensure you have you online booking number
  2. Go to www.adagio-city.com and click on "View/Cancel"
  3. Enter your booking number
  4. Cancel your booking.
If you used your loyalty card to book, enter your loyalty card number to cancel your booking.
To cancel a booking now, click here. If you made the booking directly with the Aparthotel, call the Aparthotel to cancel. In France, you can also cancel your booking by calling the express booking line 0 892 686 686 (€0.34 Incl. Vat/min) (for bookings in an Adagio in France).
If you are having difficulty cancelling your booking, call the booking centre closest to you.

Until what time can I cancel my booking on the website?

- Until 18:00 hours (local time of the country in which the Aparthotel is located) if online
- Until 19:00 hours (local time of the country in which the Aparthotel is located) if you contact the Aparthotel directly.
To find the telephone number of an Adagio City Aparthotel, locate it on the country map and then click "More Info" beside its name.

How do I change a booking I have made online?

It's simple!
  1. Ensure you have your online booking number
  2. Go to www.adagio-city.com and click "View/Cancel"
  3. Enter your booking number
  4. Cancel an apartment or the whole booking.
If you used your loyalty card to book, enter your loyalty card number to change your booking.
To change a booking now, click here.
In France, you can also change your booking by calling the express booking line 0 892 686 686 (€0.34 Incl. Vat/min).
Wherever you are in the world, you can call the Booking Centre closest to you.

I have lost my booking number. How do I change or cancel my booking?

Contact the Aparthotel where you booked and tell them you booked online.
In future, to ensure you don't lose your booking number:
- print the page on which it appears
Request a confirmation email with the booking number by ticking "Yes" when you are given this option. To find the telephone number of an Adagio Aparthotel, locate it on the country map and then click "More Info" beside its name. Wherever you are in the world, you can call the Booking Centre closest to you.

I am having trouble cancelling a booking I made at www.adagio-city.com.

To cancel your booking,
  1. Ensure you have your online booking number
  2. Go to www.adagio-city.com and click "View/Cancel"
  3. Enter your booking number
  4. Cancel your booking.
If you used your loyalty card to book, enter your loyalty card number to cancel your booking.
To cancel a booking now, click here.
If you booked directly with the Aparthotel, call the Aparthotel to cancel your booking.
In France, you can also cancel your booking by calling the express booking line 0 892 686 686 (€0.34 Incl. Vat/min).
If you are having trouble cancelling your booking, call the booking centre closest to you.