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      FAQ

      Here you will find answers to the most frequently asked questions.
      However, if you do not find what you are looking for, feel free to contact us.

      View/Cancel a booking

      How do I view, cancel or change a booking? What is the deadline for cancelling a booking?
      Click on a question to read the answer:

      How do I view a booking made on www.adagio-city.com?

      It's simple!

      • Ensure you have your online booking number
      • Go to "My account/My booking"
      • Enter your booking number
      • View your booking.

      If you used your loyalty card to book, enter your loyalty card number to view your booking.
      To view a booking now, click here.
      You can also phone the Aparthotel directly to cancel your booking.
      In France, you can also cancel your booking by calling the express booking line
      0 892 686 686 (€0.34 incl. VAT / min)
      (for bookings in an Adagio in France).
      Wherever you are in the world, you can call the Booking Centre closest to you.

      How do I cancel a booking made on www.adagio-city.com?

      It's simple!

      • Ensure you have your online booking number
      • Go to "My account/My booking"
      • Enter your booking number
      • Cancel your booking.

      If you used your loyalty card to book, enter your loyalty card number to cancel your booking.
      To cancel a booking now, click here.
      You can also phone the Aparthotel directly to ensure it has a record of your booking.
      In France, you can also obtain information about your booking by calling the express booking line
      0 892 686 686 (€0.34 incl. VAT / min)
      (for bookings in an Adagio in France).
      If you are having difficulty cancelling your booking, call the booking centre closest to you. Note: certain rates are non-cancellable - non-modifiable - non-refundable.

      Until what time can I cancel my booking on the website?

      If you need to cancel or modify a booking, please refer to the specific sales conditions for your rate (shown on your booking). Cancellation deadlines and penalties vary according to the rate and the duration of the stay.

      How do I change a booking I made online?

      It's simple!

      • Ensure you have your online booking number
      • Go to "My account/My booking"
      • Enter your booking number
      • Cancel your booking.

      If you used your loyalty card to book, enter your loyalty card number to cancel your booking.
      To cancel a booking now, click here.
      You can also phone the Aparthotel directly to ensure it has a record of your booking.
      In France, you can also obtain information about your booking by calling the express booking line
      0 892 686 686 (€0.34 incl. VAT / min)
      (for bookings in an Adagio in France).
      If you are having difficty cancelling your booking, call the booking centre closest to you.

      I have lost my booking number. How do I change or cancel my booking?

      Contact the Aparthotel where you booked and tell them you booked online.
      In future, to ensure you don't lose your booking number:

      • Print the page on which it appears
      • Keep the confirmation email sent at the end of the booking process.

      To find the telephone number of an Adagio Aparthotel, locate it on the country map and then click "More Info" beside its name. You can call our online support service anywhere in the world.

      I am having trouble cancelling a booking I made at www.adagio-city.com

      To cancel your booking,

      • Ensure you have your online booking number
      • Go to www.adagio-city.com and click "My account/My booking"
      • Enter your booking number
      • Cancel your booking.
      If you used your loyalty card to book, enter your loyalty card number to cancel your booking.
      To cancel a booking now, click here.
      If you booked directly with the Aparthotel, call the Aparthotel to cancel your booking.
      In France, you can also cancel your booking by calling the express booking line
      0 892 686 686 (€0,34 incl VAT / min)
      If you are having trouble cancelling your booking, call the booking centre closest to you.

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