Stephen T.
Review left on 14 January 2020
Mr
Excellent clean rooms, staff very helpful and friendly
Our hotel has responded to the review
Dear Mr. T., Thank you very much for leaving us an excellent review of our hotel. It is always a pleasure to have you with us! Until next time, Gabriela Team Adagio
Chantelle
Review left on 13 January 2020
Ms
I think that there needs to be more attention to detail. I requested a late check out paid for it and they checked me out a day earlier than my time. I was called at 6:30 asking why I hadn’t checked out cause I needed to be charged for a full day.
In addition I question why there are no cameras in the hall ways of the hotel. Someone at 22:30 at night tried to get into my room slammed on the door and when calling reception to report the issue I was greeted at my door by a person who looked 18. Tells me to be safe and tells me he is going to look I. The corridor. Didn’t make me feel confident and safe.
Our hotel has responded to the review
Dear Chantelle, Thank you for taking the time to share your experience at Adagio Amsterdam City South. We apologize for the misunderstanding during your stay and I will make sure to take the issue to my colleagues to see how we can prevent future occurrence. In regards to surveillance cameras, we can assure you we have cameras in all the corridors at the hotel. Thank you again for the feedback and we hope to welcome you back in the near future. Sincerely, Gabriela Team Adagio
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