1657 reviews
4.4/5
Adagio ratings
1657 reviews

Our guests' reviews

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181 reviews
4.0/5
TripAdvisor ratings
181 reviews
Amir D.
Review left on 06 January 2020
Dirty, unorginized
I was not expecting at all what I have found with this place. In third world countries maybe but not in Germany. Place is extremely dirty and unsanitary yet is overpriced. Pricing would not be an issue if I would get what I'm paying for but in this case you get two weeks of literally dirt and dust all over the rooms (and this is from day one when our rooms should be at least clean on first day), no soap at all in bathroom, toilet room is the thing of the nightmare smelling on urine from who ever was there before us, stains of God knows what on the walls. In two weeks our rooms were not cleaned not even once. There were daily trips to reception to get toilet paper for family of four...But so eager to charge for everything. 50 euros to check in two hours early, 16 euros for most basic breakfast that there is in the world, almost 3 euros for coffee. But again, pricing wouldn't be an issue if we could get services that are advertised.
Our hotel has responded to the review

Dear Mr. D., thank you for taking the time to give us this feedback after your stay. I understand your annoyance and regret very much that your room did not have the usual quality of cleaning as we are used to offer our guests. I would like to apologize for this in all form. Please be assured that this is not our standard and I will not tolerate it. We also work with people and mistakes can unfortunately happen. The more important it is to find and offer a fast and hospitable solution. I am very sorry that this did not occur with you. I have taken your feedback as an opportunity to discuss this case with the team of the housekeeping and reception in order to offer our guests prompt solutions in the future. I really hope that you will give us another chance to convince you of our service and also of our cleanliness. Please send me an e-mail for your next reservation and I will personally take care that you will have a perfect stay. Sincerely, Manuela Martin General Manager

Andrew C.
Review left on 30 December 2019
Great location and facilities in room
The location is obviously great for anyone attending the Messe, but given the tram stop opposite, you can get pretty much anywhere in the city quite easily and quickly. The main advantage of the hotel is that each room has a fully-equipped kitchen. Perhaps you will only use the kettle, coffee machine, microwave and fridge, but it is great for longer stays where you can easily pick up some groceries in the city.
Our hotel has responded to the review

Dear Mr. C., Thank you for the detailed review, we are glad that you enjoyed it so much with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulrike reservation

Evaluation of the internet

Other users rate our hotel.
Vibe
96/100
Location
88/100
Service
86/100
Room
83/100
Food
81/100
WiFi
80/100
Breakfast
79/100
Vibe
97/100
Service
94/100
Bar
90/100
Location
87/100
Room
85/100
Breakfast
83/100
Vibe
96/100
Location
89/100
Service
86/100
Room
83/100
Breakfast
82/100
WiFi
67/100
Vibe
94/100
Location
93/100
Service
89/100
Room
81/100
Breakfast
78/100
WiFi
65/100
Value
49/100
Vibe
94/100
Location
90/100
Service
88/100
Room
78/100
Breakfast
77/100