Reviews (814)

Ayu
Review left on 02 May 2019
Missing cleanliness and customer service.
Floors are dusty, kitchen not cleaned properly(lot of dust), Utensils not washed properly. Overall very poorly maintained. Good concept of having apartment type hotel. But not looked after. Mirror in bathroom are loose it comes in your hand. Bed is not to the standard. Finally staffs doesnt care at all. I came to the hotel and waited for 13 minutes to get a hi from the receptionist. He was very busy in talking over the phone. He dealt with me properly later which made me to accept my wait. We were promised by a staff to clear the bin and when we returned after day trip the bin was not cleared and the person at reception has to say that no body told her. I requested to help but nothing happen. What I am supposed to do if her colleague didnt communicate. Very bad customer service.
Our hotel has responded to the review

Dear AYYAPPAN R., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Genève Saint-Genis-Pouilly. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of 2000 courtesy poinsts will be loaded to your LeClubAccorhotels account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cyril VANTARD Directeur

Margaux S. U.
Review left on 13 April 2019
Great staff
Very pleasant stay thank you!

Evaluation of the internet

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Wellness
100/100
Service
82/100
Location
79/100
Value
75/100
Room
71/100
WiFi
69/100
Cleanliness
63/100
Breakfast
60/100
Comfort
59/100
Amenities
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Location
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Service
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Value
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Cleanliness
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Amenities
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Value
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Cleanliness
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Breakfast
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