2031 reviews
4.6/5
Adagio ratings
2031 reviews

Our guests' reviews

100% genuine reviews from our guests

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463 reviews
4.0/5
TripAdvisor ratings
463 reviews
Review left on 19 January 2020
Experience was ok, not excellent
I travel to Brazil and stay at Adagio for business. While I enjoy the hotel, staff is friendly, rooms are nice, location is great; I very often have issues with internet. This time, I was there for 5 nights and the wifi did not work properly any of the days. Given I have an international cell phone, that is not just inconvenient but also very expensive for me. On top of that, this time I had to ask for simple house keeping things like shampoo refill. So as my title says, stay was ok but definitely far from excellent and I might have to consider alternatives for my next trips. Thank you
Our hotel has responded to the review

Dear Giovana M., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio São Paulo Moema. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Renata Mendes Depto Qualidade Adagio SP Moema

Alexandre
Review left on 25 December 2019
Very pleasant. Staff is focused on truly serving.
Everything worked as expected and for the things that didn’t the staff was on top of it.
Our hotel has responded to the review

Dear Alexandre L., We very much appreciate your comments regarding your stay at the Aparthotel Adagio São Paulo Moema. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renata Mendes Depto Qualidade Adagio SP Moema

Evaluation of the internet

Other users rate our hotel.
Location
99/100
Vibe
93/100
Service
90/100
Amenities
83/100
Cleanliness
82/100
Breakfast
82/100
Wellness
80/100
Food
78/100
Room
77/100
Pool
73/100
Value
53/100
WiFi
25/100
Location
99/100
Vibe
89/100
Service
88/100
Breakfast
84/100
Food
80/100
Cleanliness
78/100
Room
71/100
WiFi
10/100
Location
99/100
Vibe
92/100
Service
90/100
Cleanliness
84/100
Breakfast
82/100
Amenities
80/100
Food
79/100
Room
76/100
Comfort
67/100
Value
56/100
WiFi
16/100
Location
99/100
Vibe
91/100
Service
90/100
Amenities
84/100
Breakfast
82/100
Cleanliness
81/100
Food
78/100
Room
77/100
Value
55/100
WiFi
22/100
Service
92/100
Room
75/100