2399 reviews
4.2/5
Adagio ratings
2399 reviews

Our guests' reviews

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129 reviews
4.0/5
TripAdvisor ratings
129 reviews
Ken
Review left on 09 August 2019
Things have changed, and not in a good way
I've stayed here about eight times over the last couple of years. This time, clearly something has changed. Staff were still friendly and helpful, greeting me by name. But on arrival to my room, the floor had lots of bits of dirt, as if they hadn't finished cleaning the room. I asked for it to be swept, they asked if this was to be my assigned weekly clean - I had to explain it was reasonable to expect a clean room on checkin - and when the cleaners came again they still left bits of dirt in the corners. The sink was blocked, the soap had run out, lots of little things that in aggregate show a dereliction of attention to detail. Breakfast has stopped the nice teas and the Greek yogurt, and what's the point of a tapioca without coconut? The spa was always under maintenance. Checkin drink for gold card holders is a small bottle of water or a coffee. My partner asked me what had changed, we both noticed it. This was an automatic choice for me in the past. Next trip, I'll look around elsewhere first.
Our hotel has responded to the review

Dear Kenton P., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Salvador. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adagio Aparthotel Salvador

Neil
Review left on 02 August 2019
good
most things are good. except the dishes did not work very well and the hot tub out of work.
Our hotel has responded to the review

Dear Ning D., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Salvador. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adagio Aparthotel Salvador

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Other users rate our hotel.
Location
94/100
Vibe
93/100
Pool
92/100
WiFi
92/100
Amenities
84/100
Wellness
81/100
Breakfast
79/100
Value
69/100
Room
68/100
Service
68/100
Room
68/100
Comfort
66/100