1196 reviews
4.6/5
Adagio ratings
1196 reviews

Our guests' reviews

100% genuine reviews from our guests

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1021 reviews
4.5/5
TripAdvisor ratings
1021 reviews
Walter A.
Review left on 26 December 2019
Extra pay to kids breakfast even already booked
I booked four Accor hotels in Europe for our winter vacations. 2 adults and 2 kids. I was participating in the promotion of 30% less on room fare including breakfasts. I payed in advance all tariff with Accor points and money via credit card, and received an email saying that I don’t need to pay anything at the counter when checking out. My surprise was that after the checkout I was needed to pay 78 Euros for kids breakfast... Meanwhile, this was our second time at this same hotel. The kids love the place, all staffs are really great, the service is always excellent, the room is very clean and have plenty of all what are needed in the kitchen to stay for a week - and yes, the breakfast is very complete. Unfortunately my feeling that all is booked and payed previously wasn’t real. Bad surprise.
John T.
Review left on 20 December 2019
Clean functional rooms, but lack some basic equipment, and showed signs of use.
Staff are very good and make you welcome. The facilities in general are good. We would expect more facilities in the kitchen. We had to request several things : a bread knife - but it was too blunt and so was dangerous!, a toastmaker, there was no plug in the sink, no tea towels, no scouring pads, no extra bin bags We would expect there to be basic kitchen ingredients - salt, pepper. Most of the crockery is chipped The fan did not work in the toilet. We had to request more toilet rolls The bathroom sink waste plug did not work
Our hotel has responded to the review

Dear John, Thank you for taking the time to send us a review of your recent stay. It means a lot to hear that you appreciated the friendly and professional service that you received from our team members. We are however sorry to read that our modern kitchenette did not completely meet your expectations. Rest assured that we have noted your comments regarding this and the other amenities in your room. Your feedback helps us to constantly improve. It is rewarding to know that the rest of our facilities were to your satisfaction. We hope to have the pleasure of seeing you again in the future. Wishing you a wonderful holiday season. Lisa Klamt-Kesici, General Manager

Evaluation of the internet

Other users rate our hotel.
Beach
97/100
Pool
94/100
Location
94/100
Vibe
90/100
Wellness
87/100
Service
83/100
Room
75/100
WiFi
71/100
Breakfast
63/100
Cleanliness
62/100
Beach
98/100
Pool
95/100
Location
95/100
Wellness
88/100
Service
87/100
Breakfast
76/100
Room
74/100
WiFi
61/100
Cleanliness
60/100
Food
60/100
Location
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Wellness
86/100
Service
79/100
Room
67/100
Breakfast
63/100
Cleanliness
61/100
Food
53/100
WiFi
53/100
Location
92/100
Service
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Room
64/100
Breakfast
62/100
Cleanliness
57/100
Location
95/100
Service
83/100
Room
76/100
Comfort
72/100
Food
65/100
Breakfast
62/100
Cleanliness
61/100
Value
60/100