Dear JULIEN, Thank you for taking the time to tell us about your experience @Adagio London Brentford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am glad that you enjoyed the apartment and you found it to be suitable for your needs. I understand the issue with the noise coming from the A/C unit was an inconvenience and I do apologise. We do have some noisier units in some of our apartments but we are looking to get those fix as soon as possible. In regards to the cleanliness of the kitchen, this is absolutely not our standard and the Head Housekeeper has been informed promptly. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pablo Saval

Monsieur P., Nous vous remercions pour vos commentaires suite à votre séjour à Aparthotel Adagio London Brentford. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Carla Docobo Assistant Front Office Manager